At ustyushi.store, we strive to ensure your complete satisfaction with every purchase. To build your confidence and provide a hassle-free shopping experience, we offer a no-fee return and exchange policy within 30 days of receipt.
| Policy | Details |
|---|---|
| Eligibility for Returns & Exchanges |
– Request within 30 days from receipt of order. – Products must be unused, in original packaging, and in the same condition as received. – Damaged or defective items are fully eligible for return or replacement. – For hygiene/safety reasons, some opened or used products may be excluded (see product description). |
| How to Request a Return or Refund |
Contact our customer service team: Email: service@lavender-loris-694438.hostingersite.com Phone: +1 (626) 568-9254 We will provide detailed instructions and the correct return address. Do not ship items back to the original shipping address. |
| Shipping Costs for Returns |
– For damaged, defective, or incorrect items, ustyushi.store covers return shipping costs. – For all other returns/exchanges, the customer is responsible for return shipping fees. |
| Refund Processing |
– Refunds processed within 7-10 business days after item inspection. – Issued using the original payment method. – Additional time may apply depending on your bank or payment provider. |
| Exchange Policy |
– Exchanges allowed for the same item in a different scent or color. – Replacement shipped promptly after the returned item is received and inspected. |
Important Notes
Please ensure that returned items are securely packaged to prevent damage during transit.
Returns sent without prior authorization or to incorrect addresses may result in delays or denial of refund.
We do not charge any restocking or return fees.
Thank you for shopping with ustyushi.store. We are committed to your satisfaction and are here to assist you with any questions regarding returns or refunds.