Q1: What ingredients are used in your aromatherapy products?
Our products are made with high-quality natural essential oils and carefully selected ingredients, free from harmful chemicals or synthetic fragrances to ensure safety and purity.
Q2: How long will the scent last?
Depending on the product type and usage, the fragrance typically lasts from several hours up to a few weeks. Our reed diffusers and candles are designed for long-lasting aroma.
Q3: Are your products safe for children and pets?
We recommend keeping all aromatherapy products out of reach of children and pets. While our ingredients are natural, some essential oils may cause sensitivity or allergic reactions.
Q4: Can I use your products if I have allergies or sensitive skin?
If you have known allergies or sensitivities, please review the ingredient list carefully and perform a patch test if applying directly to skin. For reed diffusers and candles, ensure good ventilation.
Q5: How should I store the products?
Store in a cool, dry place away from direct sunlight and heat sources to maintain the fragrance quality and product longevity.
Q6: Do you offer gift packaging or sets?
Yes, we offer beautifully packaged gift sets for special occasions. Please check our product listings for available options.
Q7: Can I return or exchange a product if I’m not satisfied?
Yes, we have a customer-friendly return and exchange policy. Please contact our support team within 14 days of receiving your order to initiate the process.